Return Policy

Return Eligibility

You may return an unused item in new condition within 30 days of delivery.
Items must be returned in new, unused, and resalable condition.
Products showing signs of installation, wear, or damage will not be accepted.

Return Authorization (RMA Required)

To process a return, you must first obtain a Return Merchandise Authorization (RMA#):

Contact us by phone at (248) 280-0210 or by email at arrowcraft@yahoo.com
Our team will provide you with an RMA number and instructions.
Clearly write the RMA number on the outside of the return package before shipping.
Packages received without an RMA# will be refused and returned to the sender at their expense.

Restocking Fee

All approved returns are subject to a 10% restocking fee.
This fee covers the cost of packaging and the labor required to process your return.

Shipping Responsibility

Customers are responsible for return shipping costs.
We recommend using the original packaging whenever possible. If unavailable, use packaging that provides equal or greater protection.
Arrowcraft is not responsible for damage incurred during return shipping, lost packages, or shipments sent without proper packaging.

Return Address

All returns must be shipped to our facility (unless otherwise instructed by our staff):

Arrowcraft Products
5022 Leafdale Blvd.
Royal Oak, MI 48073

Frequently Asked Questions

How should I repackage adapters if I cut the metal banding?

The best way to secure the adapters for shipping is by using the original PVC pipes along with heavy-duty zip ties, which help prevent damage during transit.

What if the item I received is defective?

If you received an incorrect or damaged item, contact us by phone (248-280-0210) or Email (arrowcraft@yahoo.com).

Will I be refunded for the original shipping cost?

Shipping charges incurred as part of your online purchase are nonrefundable when returning or exchanging items.

How long will it take to receive my refund?

Please allow 1-5 business days for your return to be processed or an exchange to be sent.

What if I want to return the item after using it?

We are unable to accept returns for used merchandise.